SERVICE DELIVERY FRAMEWORK

 

High-Touch Luxury Guest Experience

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• Description: The StayWithPERKS model aims to deliver a five-star hospitality experience within a private residential setting. This includes concierge-level services, luxury amenities, and personalized attention to detail. The goal is to anticipate and exceed guest expectations at every touchpoint.

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• Strategy: Utilize trained hospitality professionals and AI-driven guest profiling to create bespoke experiences. Features like pre-arrival personalization, smart home technology integration, and on-demand services ensure a seamless and memorable stay. Focus on elevating guest satisfaction through continuous engagement and tailored service delivery.